General Guidelines:

Requests for exchanges or returns must be submitted within 7 days of receiving the product via San San Gear

customer service channels (Help Desk, Customer Service Center).

For exchanges: Free services are provided only for incorrect items, defective products, or size changes.

For changes due to personal preference, please return the product for a refund and place a new order.

Exchanges/returns are accepted only for requests submitted within 7 days of receipt.

 

Returns are not accepted in the following cases:

 

- The product has been damaged due to customer mishandling.

- The product has been used.

- The return request is submitted more than 7 days after the product's receipt.

- Parts of the product or accessories (e.g., price tags, shoe boxes, labels, or poly bags) are missing or damaged.

- The return falls under conditions specified by the "Consumer Protection Act in E-commerce."

 

Return Fees:

 

- For defective products or incorrect items, San San Gear covers the return shipping fee.

- For returns due to personal preference, the customer is responsible for the shipping fee.

- The return shipping fee will be deducted from the refund amount.

- Refunds for card payments may take 3–7 business days to process.

 

Return Process:

 

- Initiate your return via the Order History page. This will automatically schedule a pickup with our designated courier.

- Returns not registered through the Order History page may experience delays.

- Upon receiving the returned item, the product will be inspected, and the refund process will begin.

- Inspection of returned products may take approximately 1–3 business days from receipt.

 

International Order Return Policy:

 

If you wish to return an order that has already been delivered internationally, you must contact our Customer Service team by email before sending the item back.

The return process and associated costs for international orders differ from those for domestic orders. Returns sent without prior authorization may experience customs clearance issues or delays in processing.

 

For international returns, the following costs are the customer's responsibility:

 

- International return shipping costs. Customers are responsible for arranging the return shipment to Korea using a carrier of their choice and for covering all associated international shipping costs.

- Customs duties and import clearance fees upon re-entry into Korea. When a returned item is re-imported into Korea, customs duties and other clearance-related fees may apply. These costs may amount to approximately 15–40% of the product value, depending on the item, country, and customs clearance conditions.

 

If San San Gear is required to pay any customs duties or clearance-related fees on behalf of the customer during the re-import process, the actual amount incurred will be deducted from the final refund amount.

Please do not send an international return back without contacting us first. Email our Customer Service team with your order number before shipping the return, and we will provide the necessary return instructions.

Any additional shipping charges, customs duties, or other clearance-related costs resulting from a return sent without prior authorization may also be the customer's responsibility.

• For further inquiries, please contact us via the website’s Help Desk or Customer Service Center.