General Guidelines:

Requests for exchanges or returns must be submitted within 7 days of receiving the product via San San Gear

customer service channels (Help Desk, Customer Service Center).

For exchanges: Free services are provided only for incorrect items, defective products, or size changes.

For changes due to personal preference, please return the product for a refund and place a new order.

Exchanges/returns are accepted only for requests submitted within 7 days of receipt.

 

Returns are not accepted in the following cases:

 

- The product has been damaged due to customer mishandling.

- The product has been used.

- The return request is submitted more than 7 days after the product's receipt.

- Parts of the product or accessories (e.g., price tags, shoe boxes, labels, or poly bags) are missing or damaged.

- The return falls under conditions specified by the "Consumer Protection Act in E-commerce."

 

Return Fees:

 

- For defective products or incorrect items, San San Gear covers the return shipping fee.

- For returns due to personal preference, the customer is responsible for the shipping fee.

- The return shipping fee will be deducted from the refund amount.

- Refunds for card payments may take 3–7 business days to process.

 

Return Process:

 

- Initiate your return via the Order History page. This will automatically schedule a pickup with our designated courier.

- Returns not registered through the Order History page may experience delays.

- Upon receiving the returned item, the product will be inspected, and the refund process will begin.

- Inspection of returned products may take approximately 1–3 business days from receipt.

- For further inquiries, please contact us via the website’s Help Desk or Customer Service Center.