* Other Information
Store credit is an offline store-exclusive benefit and cannot be viewed or used on the online website.
If you would like to check your store credit balance, please contact our offline store by phone or reach out through our CS channels.

* Repair (A/S) Service Information
- Repair requests are accepted only for products purchased from the SAN SAN GEAR official online store or official offline stores.
- Products obtained through secondhand transactions outside of our official sales channels are not eligible for repair service.

* How to Request a Repair
- Please send your request to our service email with the required information below.
(Email: cs@sansangear.com)
1. Proof of purchase
(Order number, or a photo of your payment record showing the purchase details)
2. Photos of the area requiring repair

* Items Not Eligible for Repair
- Fabric damage (tears, holes, abrasion damage, etc.)
- Size alterations or design modifications
- Cases where original specifications cannot be verified due to a change in manufacturer
- Cases where replacement parts (zippers, buttons, stoppers, etc.) are unavailable
- Severe staining of the fabric
- Deformation or damage caused by improper washing or care
- Cases where no purchase history can be verified through our official sales channels

※ Repair availability may vary depending on the product's condition, availability of replacement parts, and production circumstances.